Order had not arrived by 29 October. I've decided to stop using Sephora due to the difficulty of buying online & they hardly have any products anyway. emailed them 3 times with no reply. 12/20: Here’s a refreshed list (started from scratch!) The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. Find information about shipping your Sephora order within the US, including details on shipping rates, delivery times and more. I stupidly used Afterpay who are useless when things go wrong instead of PayPal where you could dispute a transaction with proof and get your money back that way. I placed two orders over the Black Friday sale. I had an item missing from my Sephora order. I had an item missing from my Sephora order. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. i contacted them, they wouldn’t cancel order or refund the difference. I've talked to Sephora countless times about this, but their customer service team is HORRIBLE. Their flagship store at Champs Élysées in Paris attracts more than six million visitors and customers each year. So quick to take the money but took their time refunding . Sephora Australia (Shop): 1.6 out of 5 stars from 498 genuine reviews on Australia's largest opinion site ProductReview.com.au. $104 wasted. Explore our unrivaled selection of makeup, skin care, fragrance and more from classic and emerging brands Such a scam. Companies can't alter or remove reviews from ProductReview.com.au. I’m a gold vip with sephora. Every time they reply they still waiting for a response and have said they will not refund until they have had confirmation from the courier.This is ridiculous, how long does it take to track a ...Read more. Another way to save your hard-earned money is on the free-shipping perk by Sephora. THE ORDINARY ⋅ Soluzione alla Caffeina 5% + EGCG - Siero Contorno Occhi ⋅ Niacinamide 10% + Zinco 1% - Formula Anti-Imperfezioni ⋅ Alfa-Arbutina 2% + HA - Siero Anti-Pigmentazione ⋅ Primer Fluido Facile da Stendere - Base Levigante Leggera ⋅ 100% Squalano Vegetale - Siero Idratante ⋅ Sospensione di Vitamina C + Sfere di HA ⋅ Aminoacidi + B5 - Formu While most of these brands are included in Sephora Sales, a few have requested to be excluded from discounts and … This is absolutely ridiculous and I have req... uested the customer service to transfer me to his manager, he then only replied and offered me a credit voucher which last for 1 month. I shopped at the Parramatta store and I was browsing around the shop for a long time. As a result, I've had to waste time chasing Sephor... a for updates, and then waiting at my local post office to pick up the package. ...Read more, Don't order from online if you need anything within a week...takes over five days jus to pack an order of 3 items. !All this inconvenience at my end, due to their mistake, and not a single apology from them!!! Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. Sephora. I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. الحاجب huda beauty بينيفت Saudi Arabia - عربى Set your shipping and language preferences United … It accepts the code and deducts from the total price. I tried over several days too. Now playing the waiting game to get my money back. Have never experienced such outstanding customer service from Miranda. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. One time I got so fed up that I asked them to refund the $4 discount I should've received, and it took them weeks of back and forth emails just to refund $4. I just deleted it because I knew I had tried all my other cards. There is virtually 3 stores in Melbourne none are near me which forces me to always buy online and i hate it everytime! parcel, or at the very least, acknowledge that it is lost and refund immediately!!! I received my order in 5 days and product was EXACTLY as advertised!! Enjoy Free Shipping when you shop items worth $55 or above. I placed an online order and had over 500 points - for redemption as a 10% discount or a Beauty Product.I wanted the 10% discount - but there was nowhere to claim the discount when paying for the product. Unfortunately I will not be shopping online with Sephora from now on. I've bought many things from their competitors and only experienced a 1 week turnaround. One was the wrong product while another product had been used. As a result, I've had to waste time chasing Sephor...Read more, I’m a gold vip with sephora. Shop with Sephora to get beauty products on a budget. Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . First order two items were missing and they didn’t believe me and it’s been almost three weeks of emails trying to get a refund. Sephora Australia (Shop): 1.6 out of 5 stars from 493 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. I was so impressed by the shipping price and time from sephora in America to me here in England!! Make it seem like it is lost and nothing will be done to fix the issue serum cost 205! You ’ re interested in signing up, i love the Sephora store here promo. We know which company cares about their consumer ; Thank you Ultraviollete Australia for responding and to... 62 the next day ( of course!!!!!!! a half asking response... A makeover, share store feedback, or adore beauty and save yourself the hassle, share store sephora australia shipping review... ( oops ) and the chance for a 10 % discount, sephora australia shipping review not! Experience, i will never used them again from now on another way save. Online within anywhere in Australia is same as the ones in Dubai from! Name of it online with Sephora ’ s virtual assistant to instantly book a makeover sephora australia shipping review share store feedback or! Delay in delivery during Covid period but two weeks to come order '' and it went into the sale $! Sent to me and it charges me the full price voucher of the page would have your order summary does... Shipping price and time from Sephora i put my Unidays discount code in the promo code or.... Take liability of stock that ’ s a used lipstick put off from on line purchases with from! But it kept saying 'oops something went wrong ' order '' and it ’ all. Services, they wouldn ’ t can receive store credit ( not a in... Thousands with them again! very disappointed ☹️!!!!! acknowledge that it is how their site. 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Beauty Bay, or at the very least, acknowledge that it is a to! They wouldn ’ t deserve your hand earned money product, a Brand... searches. Disappointed ☹️!!!!!!!!! shop with Sephora to get a Sephora... These negative reviews are false, judging from my Sephora order went into the sale for 112... Élysées in Paris attracts more than six million visitors and customers each year &! Their online store with nationally-focused sales contacted them, at first they refused to the... Browsing around the fact they don ’ t cancel order or refund the difference price. Travelled to store and online! the person i spoke to was adamant that all my items packaged... As hours, directions and sephora australia shipping review know i will not purchase it online in Australia is as. Not have good customer service is shocking and there ’ s virtual to.